100% Discretion Assured!

ALL ORDERS are shipped in plain discreet packaging! Payments on your card/bank statement are displayed as Sap Zone Ltd.

Same Day Despatch

We endeavour to ship all orders the same day, if received Monday to Friday between the hours of 8am to 4pm. If your order is placed outside of these working hours it will be shipped the next working day.

Please note that during exceptionally busy times (including Christmas Holidays), while we endevour to deliver our orders on time, delivery of orders may be delayed due to courier issues outside of our control.

Free Delivery

Orders over £45 will be FREE delivery to mainland UK.

COVID-19 Delays

We will be doing our best to make sure all orders are delivered with the minimum delays possible during these testing times. Please be aware there may be delays in some cases.

UK Based Orders

Royal Mail Tracked Delivery – Delivery usually within 1 to 3 days. You can track your parcel online at using the Tracking Number we will send you after your order is despatched. However 10 working days should be allowed before contacting us if your order has not arrived (Royal Mail’s Terms & Conditions say they will accept claims for missing or lost parcels if your parcel is not delivered (or no delivery attempt) 10 or more working days (Mon to Fri) after the due delivery date) .

24 Hour Guaranteed Next Working Day Service – Guaranteed to arrive Next Working Day – Monday to Friday. (With this service you will receive an email and/or text with an estimated hour time slot for delivery. You will also be given the opportunity to re schedule your delivery to suit you!)

If you live in the Highlands area delivery may take longer than specified. Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 working days, depending on the destination. In case of adverse weather please check the Interlink and Royal Mail websites for possible delays.

Tracking your order

Your order will move through our system and once despatched you will receive an email confirmation. For 24 Hr Next Day & Royal Mail Tracked deliveries, your unique tracking number will be included in the email when we despatch your order. Alternatively you can call our Customer Services Department on 03003021103. Please be aware that cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

European Shipping Location

Below you will find the full list of European shipping destinations:

Austria (EU) France (EU) Latvia (EU)
Belgium (EU) Germany (EU) Luxembourg (EU)
Bulgaria (EU) Gibraltar Macedonia
Croatia Greece (EU) Malta (EU)
Cyprus (EU) Hungary (EU) Monaco
Czech Republic (EU) Iceland (EU) Netherlands, The (EU)
Denmark (EU) Ireland (EU) Norway (EU)
Estonia (EU) Poland (EU)
Finland (EU) Italy (EU) Portugal (EU)

Returns and Refunds For more information, please visit our Returns Page.


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